Company wiki software for finding and maintaining answers
Your company wiki holds useful knowledge, but an employee still needs to find the right page and understand how it applies. ChatDocument connects wiki content with the rest of your company documentation. The whole team asks in plain words and gets answers with citations, while departments keep ownership of the material they maintain.
Let employees ask without knowing the page structure
"What should I include in a customer handover?" might involve a wiki procedure, a document template and a policy in a shared drive. An employee should be able to ask about the task without remembering where each part was written.
| Company knowledge need | What to maintain | How ChatDocument helps |
|---|---|---|
| Explain a process | A clear procedure in the source | Answers questions with cited passages |
| Share approved guidance | An answer with a responsible owner | Keeps verification and a review date visible |
| Find missing instructions | Documentation for unresolved situations | Groups unanswered questions on Business and Scale |
| Protect sensitive material | Correct source access and space membership | Inherits permissions and supports private spaces |
ChatDocument answers from the connected sources that person can access. Every sentence links to the source document, section and space, and clicking the citation opens the passage. The wiki remains a source of guidance, with its original context available to anyone who can open it.
Keep your wiki and connect the surrounding documents
If you are evaluating company wiki software, decide where authors should maintain guidance and how employees should find it. ChatDocument connects existing documentation rather than requiring every department to rebuild its knowledge in a new page structure.
Connect Confluence and Notion alongside Google Drive, SharePoint and OneDrive, Dropbox and Slack. Add uploaded PDF, Word, Excel and PowerPoint documents, websites and help centers. Sources stay where they are, and new or edited documents are picked up on their own. The integrations overview lists the supported connections.
Give useful answers someone to maintain them
An answer to "Who approves an exception to the expense policy?" needs a responsible department as well as a citation. Department spaces give HR, Sales, Support, Legal, IT and Operations their own owners. Verified answers have an owner, review date and version history, and saved answers can be shared for the team to reuse.
On Business and Scale, gap detection groups unanswered questions for the right owner and flags conflicting or outdated documents. A question that the wiki does not cover becomes a reason to improve the source material. A conflict between procedures stays visible for an owner to review.
Trips over 500 dollars need written approval from your manager before booking.Travel Policy 2026, 1.2
Exceptions go to Finance with the trip details.Approval Guide, section 4
Share the explanation with the right people
Source permissions apply to answers. Private spaces keep restricted Legal and HR material within the intended group, and roles include admin, space owner, member and reader. Employees can ask across the spaces they can access without gaining access to other department records.
If the documentation does not answer the question, ChatDocument says "not in your documents" and shows the closest passages. It does not fill a missing procedure with an invented company rule. See cited answers for how evidence stays connected to the explanation.
Make the wiki useful during daily work
Employees ask in the browser, or use Slack and Microsoft Teams bots on Business and Scale. The bots answer direct messages and mentions, can answer automatically in help channels and can hand off to a person. The same sources and permissions apply wherever the question starts.
Onboarding paths on Business and Scale introduce new hires to department questions with sourced answers. Managers see progress. That gives the wiki and its connected documents a role in onboarding as well as in ongoing work.
Match the subscription to the workflow
Team includes verified and saved answers, roles and basic analytics for up to 15 people. It costs $149 monthly, or $74.50 per month billed yearly at $894. Team includes 5 connected sources, 10 spaces and 3,000 shared questions per month.
Business adds unlimited sources, chat bots, gap detection, onboarding paths and leadership reports. Scale adds SSO through SAML, SCIM, audit log, retention rules, API, webhooks and the intranet widget. Read pricing for people, question and page limits before choosing a plan.
FAQ
Is ChatDocument a place to rewrite every wiki page?
Connect the pages and documents your team already maintains. ChatDocument provides the shared question and answer workspace while source owners keep editing their original material.
What if the wiki and another document disagree?
Business and Scale flag conflicting documents for review. Owners should resolve the source guidance so employees have a clear policy to follow.
Can a team reuse an approved answer?
Yes. Verified answers include ownership, a review date and version history. Saved answers help the team reuse a useful explanation.
Make your company knowledge easier to use
Connect your wiki and the documents around it. Let employees ask about the work they need to do and inspect the guidance behind each answer.