A Slack knowledge base connected to your company documentation
Useful explanations often live in Slack while the policy behind them lives in a drive or wiki. ChatDocument connects Slack as a knowledge source and brings cited answers back into chat through its bot. Your team can ask across company documentation without losing the source or the permissions that govern it.
Bring conversation knowledge in and sourced answers back
The Slack source connection makes knowledge from connected conversations part of the company workspace. The Slack bot is where employees ask questions inside Slack. These work together, but they serve different parts of the knowledge workflow.
| Capability | What it does | Where to learn more |
|---|---|---|
| Slack as a source | Brings connected conversation knowledge alongside drives and wikis | All sources |
| Slack bot | Answers in direct messages, mentions and help channels | Slack bot |
| Microsoft Teams bot | Brings the same sourced answer workflow into Teams | Teams bot |
The Slack and Microsoft Teams bot comes with Business and Scale. Connecting sources remains subject to the source allowance of your plan.
Keep useful explanations connected to their context
"Why do we route these requests to Operations?" may have been explained in a conversation, while the handoff checklist is maintained in Confluence. "What should I check before escalating an access issue?" may need an IT guide as well as a useful explanation in Slack.
ChatDocument connects that knowledge with the rest of your company documentation. Sources remain where they are, and new and edited documents are picked up automatically. Every sentence in an answer links to its document, section and space, so the person asking can open the passage and check the context.
A conversation can contain guidance that needs review. Verified answers give recurring guidance an owner, review date and version history. On Business and Scale, conflicting and outdated documents are flagged, and unanswered questions are grouped for the right owner.
Answer where the question starts
An employee can send the bot a direct message or mention it in a channel. Automatic answers in help channels let colleagues ask familiar questions in places such as #help, #hr and #it. Replies link to the source, using the same company knowledge and permissions as the web app.
"How do I request access for a new colleague?" can be answered from the IT guide even if that document is outside Slack. "What paperwork do I need for leave?" can draw on the HR handbook the employee can access.
If the documents do not hold the answer, ChatDocument says "not in your documents" and shows the closest passages. The bot can hand off to a person. The missing guidance remains visible instead of turning into an invented instruction.
- Open the IT portal and choose Reset VPN profile.
- Approve the push notification on your phone.
- Restart the VPN client and sign in with your company account.
Follow the person's access to company knowledge
ChatDocument inherits source permissions. An employee gets answers only from documentation they can already open. Asking in Slack does not grant access to restricted company documents.
Department spaces have owners and members, with private spaces for sensitive HR, Legal and leadership material. Admin, space owner, member and reader roles support workspace organization. Review permissions when connecting sources and setting up department knowledge.
Let chat questions reach the right documentation
The bot can answer from accessible Google Drive, SharePoint and OneDrive, Confluence, Notion and Dropbox knowledge as well as Slack. Uploaded PDF, Word, Excel and PowerPoint documents, websites and help centers also belong in the workspace.
A support question can use a runbook and a published help article together. A new hire can ask about an onboarding process without knowing which application holds it. Citations make the origin of each part of the answer clear.
FAQ
Do Slack questions count toward our plan?
Yes. An answer is a question against the shared team allowance whether it comes from the browser, Slack, Teams, the widget or the API. Daily and monthly limits apply. See pricing.
Can we use the bot on Team?
The Slack and Microsoft Teams bot is included with Business and Scale. Team includes 5 connected sources, verified and saved answers, roles and basic analytics for company knowledge in the web app.
Is our Slack knowledge used to train models?
No. Your content is never used to train models, and AI model providers are bound by contract not to train on it. The security page explains encryption and deletion controls.
Give repeated chat questions a sourced answer
Connect your company knowledge and help colleagues get answers where they already ask.