A Confluence AI alternative that answers across all your documents
Confluence AI is strongest on Confluence pages and the Atlassian tools around them. Most companies also keep policies, contracts and procedures as PDFs, Word files and slides in Drive or SharePoint. ChatDocument connects Confluence together with those sources, so one question returns one answer with every sentence linked to the passage it came from.
Where the Atlassian assistant stops and a shared knowledge base starts
Confluence AI and Atlassian Rovo work best when the knowledge lives in Atlassian products: pages, Jira work items and connected apps. If your handbook is a Confluence space and nothing else matters, staying inside it is reasonable.
The gap appears when the real answer is split. The refund rule sits in a PDF on SharePoint, the exception was agreed in a Slack thread, and the runbook is a Confluence page. A team that has to open three tools to answer one question wants a single place to ask. Plan and pricing details change often, so confirm what your Atlassian plan includes on atlassian.com before you decide.
Compare how each approach answers a question
| Decision point | Confluence AI and Rovo | ChatDocument |
|---|---|---|
| Natural home | Confluence and the Atlassian suite | Your documents wherever they already live |
| Sources | Atlassian content, plus connectors to other apps | Confluence, Google Drive, SharePoint, OneDrive, Notion, Dropbox, Slack, uploads, websites |
| File types | Strongest on pages | PDF, Word, Excel, slide decks and web pages |
| Answer evidence | Check the current package | Every answer sentence links to document, section and space |
| Access rules | Follows Atlassian permissions | Answers only from documents the employee may open |
| Approved answers | Page ownership in Confluence | Verified answers with owner, review date and version history |
| Pricing basis | Part of the Atlassian plan, check current terms | Team $149, Business $399, Scale $999 monthly, pooled questions |
| Authoring | Full wiki editor | Not an editor, it reads your existing files |
When Confluence AI is the better choice
Stay with Confluence AI if your documentation is already in Confluence, your team lives in Jira, and an assistant inside those products is all you need. You also get an editor, templates and page workflows that ChatDocument does not try to replace.
When ChatDocument is the better choice
Choose ChatDocument when knowledge is scattered. A support lead asks "What do we do when a customer reports a failed export?" and gets the runbook from Confluence and the policy PDF from SharePoint in one cited answer. If nothing in your documents covers the question, ChatDocument says "not in your documents" and shows the closest passages instead of guessing.
Department spaces have owners, private spaces keep sensitive files restricted, and Business and Scale add gap detection that groups unanswered questions for the right owner and flags outdated or conflicting documents. Scale adds SAML SSO, SCIM, audit log, API and an intranet widget. Many teams keep Confluence as the writing tool and add ChatDocument as the place everyone asks.
Run ten real questions before you pick
Collect ten questions your team asks every week, at least four whose answer needs a file outside Confluence and two that no document answers. Run them in both tools. Check whether each answer shows the exact passage, whether restricted pages stay hidden from the wrong person, and what happens when nothing matches.
FAQ
Do we have to leave Confluence to use ChatDocument?
No. Pages stay in Confluence. ChatDocument reads them through the connector, picks up new and edited pages on its own and respects source permissions.
Can ChatDocument answer from PDFs and Word files as well as wiki pages?
Yes. Uploaded files and files in Drive, SharePoint, OneDrive and Dropbox are searched together with Confluence pages, and the answer cites the exact document and section.
What does yearly billing cost for ChatDocument?
Team is $74.50 per month billed yearly at $894, Business is $199.50 billed at $2,394 and Scale is $499.50 billed at $5,994. See pricing for shared usage limits.
Try it on the documents you already have
Connect your Confluence space and one more folder, then ask your ten questions and read the cited passages. See the Confluence integration, compare the Slite alternative and Guru alternative pages, or review verified answers.